We understand that timely delivery is essential when shopping online, and we want to provide you with all the information you need regarding our shipping process.
At Artistic Tide, we take pride in delivering quality products to our customers as quickly as possible. Our shipping times typically range from 3 to 14 days, depending on various factors such as your location, the shipping method selected, and product availability.
Before your order is shipped, it goes through a thorough processing phase to ensure accuracy and quality. This includes order verification, product quality checks, and packaging. We strive to ship your order as quickly as possible, but please allow 1-2 business days for order processing.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your package and estimate its arrival time accurately. We encourage you to use this tracking information to stay updated on the status of your order.
Shipping costs are determined based on your location and the selected shipping method. You can review the shipping costs for your order during the checkout process before finalizing your purchase. We may also offer free shipping promotions on certain products or order values, so be sure to check our current offers.
For our international customers, please be aware that shipping times may vary depending on your location and local customs processes. We aim to provide accurate delivery estimates, but factors beyond our control may occasionally cause delays. We appreciate your patience and understanding in such cases.
If you have any questions or concerns about your order's shipping status, delivery time, or any other shipping-related inquiries, our dedicated customer support team is here to assist you. You can contact us through our email at email@example.com, and we will do our best to address your concerns promptly.
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org, to request a return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.